Shipping policy
At Zenlesszone Shop, we are committed to delivering your orders promptly and securely. Please review our shipping policy for details on our processing times and shipping services.
Processing Time:
- Orders are processed from Monday to Friday, excluding holidays.
- Off-Peak Season: Orders are typically processed within 3 business days.
- Peak Season: Please note that during holidays or peak periods, processing times may be longer.
Shipping Methods and Rates:
| Shipping Method | Shipping Time | Cost |
|---|---|---|
| Self-shipping (Standard) | 15-28 natural days | Free |
| Self-shipping (Express) | 2-7 natural days | $26 |
Delivery Time:
- Delivery time = processing time + shipping time. Please account for both when estimating when your order will arrive.
Shipping Destinations:
We currently offer shipping to the following countries:
United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, India, Indonesia, Mexico, Philippines, Romania, United States, Vietnam, Thailand, Taiwan, Luxembourg, Turkey, Slovakia, Sri Lanka, Lebanon, Brazil, Russia, Colombia, Cyprus, Greece, Hungary, Chile, Croatia, Macau.
International Shipping:
- We strive to ensure all international shipments are delivered in a timely manner. However, delivery times may vary depending on the destination and local customs procedures.
- Tracking information will be provided for all orders, allowing you to monitor the status of your shipment.
- Customers from countries not listed above are encouraged to contact our customer service department for shipping inquiries and assistance.
Out of Stock Items:
- If an item in your order is temporarily out of stock, we will take measures to minimize the impact on your shopping experience.
- We may choose to split your order and send the available items immediately, or hold your order until the out-of-stock item is replenished.
- Clear communication is our top priority throughout this process. We will keep you informed of any delays to ensure transparency and peace of mind.
Returns and Refunds Policy:
- Your satisfaction is crucial to us. If you encounter any issues or wish to return an item, our customer-friendly returns and refunds policy ensures a hassle-free return process.
- For comprehensive guidance on returns, refunds, or exchanges, please refer to our website.
- We do not charge taxes on orders.
- We are not responsible for delays caused by customs or other unforeseen circumstances.