Refund policy

Thank you for shopping at Zenlesszone Shop! We hope you are completely satisfied with your purchase, but we understand that sometimes things don’t work out. Please read our refund policy below to understand how we handle returns and refunds.

Return Eligibility

  • To be eligible for a return, items must be unused, undamaged, and in their original packaging.
  • You will also need to provide a receipt or proof of purchase.
  • Returns accepted within 30 days of receipt.
  • Certain items (such as gift cards) are non-refundable.

Return Procedure

  • To initiate a return, please email us at support@zenlesszone.shop.
  • Provide your order number, details of the item(s) you wish to return, and the reason for the return.
  • Our customer support team will guide you through the return process and provide further instructions.

Conditions for Returns and Refunds

  • Damaged or Defective Products: If you receive a damaged or defective item, we will gladly accept the return and offer a refund or replacement, as per your preference.
  • Incorrect Items: If you receive an item different from what you ordered, we will accept the return and either refund you or send you the correct item.
  • Change of Mind: If you simply change your mind, we accept returns, but the customer will be responsible for the shipping costs. Refunds will be issued for the cost of the product only, excluding any initial shipping costs.

Refund Processing

  • Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.
  • If the return is approved, we will initiate the refund process.
  • You will receive your refund within 5 business days. Refunds will be made to the original payment method used during the purchase.

Shipping Costs

  • If the return is due to manufacturing defects, damage during shipping, or an error on our part, Zenlesszone Shop will cover the return shipping costs.
  • For returns due to a change of mind or other non-defective reasons, the customer will be responsible for the return shipping costs.

Contact Information

If you have any questions or need assistance with returns and refunds, please contact our customer support team at support@zenlesszone.shop. We will respond to your email within 24-48 hours and provide the necessary support to facilitate the return or refund process.